The vast majority of our students are working professionals in the industry with full time jobs and we understand that means sometimes life gets busy. If something comes up and you aren't able to begin your course please let us know. One benefit of enrolling in a HeatSpring course is the ability to transfer into a different session. If you'd like to transfer to a different session, just let us know before it starts and we will be able to move your course start date. We can also transfer your enrollment to another student.
If your session has already begun then we we will most likely need to charge a re-enrollment fee of some type depending on the course, instructor and details of your particular situation.
As explained in our Refund Policy and Terms we do not provide refunds. If you are unhappy with our services for some reason let us know and we will work to make it better. Depending upon our assessment of the circumstances of your dissatisfaction, we may allow you to use some portion of your payment as a credit towards a different course.
One exception to this policy is our Solar Executive MBA Training course which is refundable through the end of the first week of each instructor-led session, more details can be found on the course enrollment page.